cat ~/experience
Experience
No professional security role yet. What I bring from support and customer work is troubleshooting, careful documentation and staying clear under a queue.
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Consultant Agent
2026 to present
Geek Squad, Best Buy
Front-line technical support for customer computers, phones and other devices.
- Diagnose hardware and software faults, then recommend and explain a fix the customer can act on.
- Run repair intake end to end: service labels, device condition and records that hold up at handoff.
- Bring harder cases to teammates and work them through together.
- Keep a high in-store productivity average by handling each interaction efficiently.
Why it carries over: Intake records are tickets by another name, and a busy service desk is a queue to triage. Both habits apply directly to working an alert queue.
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Sales Floor Associate
2021 to 2023
Dollar Tree
Customer service, transactions and store upkeep.
- Processed cash and card transactions accurately at the register.
- Listened for what customers actually needed and resolved issues on the spot.
- Kept stock and displays organized.
Why it carries over: Accuracy under routine pressure, and following procedure every time, not most of the time.
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Brand Ambassador
2020 to 2021
Essence Med
Public outreach at community events.
- Represented the brand at community events and explained its services to the public.
- Gathered customer feedback and reported it back to support service improvements.
Why it carries over: Collecting information from people clearly and reporting it in a usable form.